BizsecHelp

My staff member cannot change anything

She is signed in but there is no Add button anywhere.

Updated 12 September 2026

Owners make the changes. Staff read the entities they are assigned, with one exception: a staff member can upload a document to an entity they are assigned to. Everything else, including marking a compliance deadline completed, needs an owner. If they need to do more, make them an owner.

Only an owner can change anything, so Bizsec hides the controls a staff member cannot use rather than showing one that fails. Document upload is the deliberate exception, so assigned staff can file their paperwork.

How is this guide?

Still stuck, or is this answer out of date? Email support@bizsec.io, or use the Feedback button in Bizsec, which tells us which page you were on.

It says my email is already registered

I tried to sign up and it says the account already exists, but I never made one.

Do you record what we do inside the app?

Do you have session recording? We hold client data in there.